Terms & Conditions

What is provided under the plan (“the services”):

1. Breakdown services: The provision of repairs to or replacement of the digital satellite, cable, or terrestrial system with no bills to pay in the event of a breakdown caused by a mechanical or electrical fault with your equipment.

2. Customer services: We will provide a telephone helpline offering help & assistance in the respect of your protection plan. The helpline can be reached on 0800 954 5668 and is open Monday - Friday 10am - 6pm excluding bank holidays.

3. Your protection plan will cover the equipment specified in the plan details (“the equipment”) In the event of a mechanical breakdown of the equipment; you must inform us immediately on 0800 954 5668. We will repair or replace (at our sole discretion) any defective part covered by your protection plan free of any further charge. In the event of a replacement being necessary, no guarantee can be made that any replacement equipment will be new nor as to the make or model supplied/loaned as these are subject to availability.

What is not provided under the plan:

Repairs or replacement of equipment will not be provided, and we reserve the right to charge you for any costs arising from a call out, in any of the following events:

1. The equipment is still covered by any manufacturer's, supplier's or repairer's warranty.

2. The equipment or any part thereof being recalled by your digital services provider, the supplier or manufacturer of your equipment or any other supplier due to a generic manufacturer defect or any other reason.

3. Any unauthorised modification of the equipment including (without limitation) any upgrade not authorised by your digital services provider or addition of any accessories not approved by your digital services provider, the supplier or manufacturer of your equipment.

4. Your failure to follow the equipment operating instructions or manufacturers guidelines.

5. Use of your equipment in a non-domestic or commercial environment.

6. Loss of the equipment, theft, attempted theft, malicious damage or damage caused by neglect, fire, explosion, dampness, liquid spillage, or foreign bodies inside the receiver box.

7. Damage to the equipment through floods, lightning, storms, frost or other bad weather conditions.

8. Any problem directly or indirectly caused by the domestic supply of electricity.

9. No fault being found with your equipment.

What is not covered under the plan:

The repair plan does not cover, and we will be under no liability to you in respect of the following:

1. Faults occurring with your systems before the plan start date (for any claims within the first 31 days, a £65 callout charge will be issued. Three months will be added to your contract)

2. Routine maintenance, cleaning and servicing.

3. Work required by you to take place outside the normal working hours of 8.00am to 5.00pm Monday to Sunday excluding public holidays in England.

4. Cosmetic damage such as damage to paintwork or dents or scratches to the equipment.

5. Replacement of any item that is intended to be replaceable including (without limitation) fuses and batteries.

6. Rust and or corrosion damage to minidish and or low noise block.

7. Loss or damage to interactive or viewing cards (please refer to your digital services provider directly)

8. Equipment not properly installed by your digital services provider authorised installers.

9. Equipment which has previously been repaired but not by our or your digital services provider's approved repairers.

10. Any equipment which is not working in accordance with the manufacturers specification at the plan start date..

11. Loss of programmes or data saved to any hard drive or storage device.

12. Components of any integrated digital television are protected.

13. Any part of a system that is not wholly owned by you such as a communal dish or distribution system.

14. Relocation of the equipment in the event that you move property.

15. Any cost arising from the change of analogue to digital broadcasting including the termination of the analogue transmission.

Missed appointments:

We reserve the right to charge you £65.00 for our call out costs if a scheduled appointment has been confirmed, but missed by you.

Faulty equipment

Where replacement equipment is provided any faulty equipment becomes our property.

Governing law:

This plan is governed by the laws of England & Wales and the jurisdiction of the English courts will apply. This protection plan does not affect your statutory rights as a consumer.

Plan Implementation:

Your Satellite Protection Plan will be sent out and delivered to you within 14 working days from receipt of your payment.

Transferring your plan:

Your plan cannot be transferred to any other equipment unless it is replacement equipment provided by us

Cancelling you plan:

Under the Consumer Protection (Distance Selling) Regulations 2000, you may cancel the protection plan and receive a full refund by giving notice in writing to the address set out below at any time up to and including the 8th working day (excluding Saturdays, Sundays and public holidays) after you receive this plan document, or if later, from our receipt of your first payment (“the Cooling Off Period”). If you cancel the protection plan in the Cooling Off Period but have received the service, repair or replacement under this plan we reserve the right to make a responsible charge for the direct costs we have incurred in providing the services you have received.

After the Cooling Off Period you may cancel this protection plan at any time by giving us 30 days notice in writing. Subject to your obligation to pay the Minimum payment (defined below) we will issue you with a pro-rata refund of the amount paid by you for each remaining full month of the plan.

We are entitled to cancel the plan by giving you 14 days notice in writing to your last known address. If we cancel the plan we will issue you will a pro-rata refund of the amount paid by you for each remaining full month of the plan.

Payment

In consideration of the Services we provide, you have agreed to pay for a minimum of 12 months services (“the Minimum Payment”) in keeping with the payment arrangements that were agreed at the time of making the agreement and as set out in the Plan Details.

If the Protection Plan is renewed then the Annual Payment will be due on the Renewal Date unless we agree otherwise in writing.

Should a payment not be received in 14 days after its due date, we reserve the right to delay or suspend the Services we have agreed to supply to you and/or validation of this protection plan agreement until the payment is received in full and in cleared sums or the agreement is cancelled.

Term

This Protection Plan starts on the Plan Start Date and will continue for the period chosen by you and recorded as the plan duration. On the renewal date, and on each anniversary of that date, we will renew your protection plan automatically for a further term of 12 months unless you cancel the protection plan in accordance with these terms and conditions.

Liability

If in the course of providing the Services any information or programmes are deleted from the equipment we will not be liable for any loss suffered. We will not be liable for service delays or failures where we are faced with circumstances outside our reasonable control; such as acts of god, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or other competent authority, industrial action, fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, or default sub-contractors.

Exclusion of third party rights:

The plan is for your benefit only and any permitted transferee at our discretion and no rights or benefits will be given to any other third party under the plan.

The provisions of the contracts (Rights of Third Parties) Act 1999 will not apply

Data Protection

Your details will be held and used by Morgan Nicholson Ltd and your name and address will be used for the administration of the plan. Save as permitted or required by law, we will not provide your data to any third party without your prior consent although we may supply it to any sub-contractor or agent we may use for the purposes of carrying out our obligations under your protection plan. Under the Data Protection Act 1998 you have the right to ask for a copy of the information held about you, details of how it is being used at any time, and to have that information corrected if it is inaccurate. If you want to request or correct this information please write to us at the address below.

Morgan Nicholson Ltd is an independent company registered in England Company registration number 7006093.

How to contact us

Post

Morgan Nicholson Ltd

Forum House

Stirling Road

Chichester

West Sussex

PO19 7DN

Phone

Call our customer helpline on 0800 954 5668, this line is open Monday to Friday 10am-6pm excluding UK Bank Holidays

Your telephone calls may be recorded or monitored to improve the quality of service provided.

Email

Email us at info@morgannicholson.com

At Mogan Nicholson Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by Website Privacy Policy provider LegalCentre.co.uk .

This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We do update this Policy from time to time so please do review this Policy regularly.

For the purpose of the Data Protection Act 1998 our data controller is Chris Burrin.

Information We Collect

In operating our website we may collect and process the following data about you:

i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

ii. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

iii. Information provided to us when you communicate with us for any reason.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

i. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

ii. To meet our contractual commitments to you.

iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

i. Where we sell any or all of our business and/or our assets to a third party.

ii. Where we are legally required to disclose your information.

iii. To assist fraud protection and minimise credit risk.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at info@mogannicholson.com or by phone 0800 9545668